REFUND & RETURN POLICY

At SnowShock we are committed to giving you the best possible products, prices and service. Should any product purchased from SnowShock be found to be faulty, damaged in transit, or differing from the description given at the SnowShock website then we will be pleased to arrange to either refund or replace the product at the discretion of the customer.

All returns must be notified to SnowShock within 14 days of delivery of the product. Any returns after 14 days are at our discretion and a restocking fee may be charged of 15%. After 90 days no returns will be accepted.

Snowshock makes every effort to provide correct information and goods, however it is the responsibility of the customer to ensure they are correct before use.

In the event of a customer purchasing an item from SnowShock mistakenly and through no fault of SnowShock, we will be pleased to replace or refund the item provided that the original item is returned to SnowShock unused and in saleable condition within 14 days, subject to a 15% restocking charge fee. In cases where the customer is either unable or unwilling to arrange return carriage after mistakenly purchasing a product, SnowShock reserves the right to charge an uplift fee to cover the cost of employing a courier company to collect the item from the customer. In cases where an order is returned, we reserve the right to retain the cost of the outward carriage. We regret that postage/packaging/insurance costs are non refundable, unless goods received are faulty or received in error.

This does not affect your statutory rights as a consumer.

To arrange to return a product or for further information about returns or refunds please e-mail us at or telephone us at 0870 1023116.